Return Policy: Customer has 30 days from the time the chair is received to return for a full refund of the purchase price less the original delivery and return shipping and handling costs for Premier Health Products chairs. This also applies to chairs picked up at the WA warehouse, due to the fact that the chair must be returned to the CO location for inspection. Returned massage chairs must be received in “like new” condition in the original packaging and materials, including manual, or the customer will be charged a restocking fee of 10% in addition to the cost of replacing the missing items. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department.

It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufacturer defects and report to Premier Health Products within 3 days.  Premier massage chairs damaged in shipping will be exchanged for another new chair at no cost to the customer. Do not discard boxes for 30 days, until you have assembled, inspected and tested the premier massage chair.

This Limited Warranty shall be void if in the sole discretion of Premier Massage Chairs .org, the defect was caused by accident, misuse and improper or unauthorized service, alteration or tampering. In addition this Limited Warranty does not cover upholstery or covering, damage or loss resulting from foreign matter or electricity defective due to the above listed circumstances.

Limited warranty does not cover damage or loss resulting from commercial use, such as a hotel, office, or rental use of the product. These products are warranted for Ninety (90) days

The Limited Warranty does not include costs for service calls, including costs for in home service, or any shipping charges.

White Glove Delivery Description (additional $200):

After we process your order the shipping company will deliver your Premier massage chair in 14 to 21 business days.  Prior to delivery, the shipping company will contact you to schedule a deliver time, Monday- Friday between 8am to 6pm.  The shipping company will give you a 3-4 hour delivery window.  When your massage chair is delivered it will be unpacked and set up for you in any room of your home.  The delivery team is not trained on using the Premier massage chair and will not be able to train the customer how to use the chair, please consult your user manual for instructions on operation of your new massage chair.  The packing material will be removed from your location, but we advise that you keep all packing material for 30 days.

Tax will be added to all Colorado or Washington residence.